Question 1

How do I book a home?

Accepted Answer

Booking your perfect vacation rental is easy! You can browse available homes and book directly on our website anytime. Just select your dates, choose your property, and follow the steps to check out.

Prefer to speak with someone? Give our reservations team a call at **877.632.7007** and we'll be happy to help you find the right place and book your stay.

Question 2

Is booking online secure?

Accepted Answer

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Question 3

What are the benefits of a vacation home rental?

Accepted Answer

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

For our Best Price Guarantee, book directly on our website. [Check availability now](https://www.familytimevacationrentals.com/category/all-brian-head-rentals) to get started today!

Question 4

Why do you verify identity for each booking?

Accepted Answer

We verify the identity of each guest to help keep our homes—and our guests—safe. It's a simple step that helps prevent fraud, ensures that the person booking is who they say they are, and protects our homeowners and communities. Your information is kept secure and only used for verification purposes.

Question 5

Can I book over the phone instead of online?

Accepted Answer

Yes! Give us a call at **877.632.7007**, and one of our dedicated reservation agents will be happy to assist you with booking your stay. We're here to help make the process quick and easy.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellations made 30 days or more before arrival will receive a full refund. For cancellations made within 30 days of arrival, we do our best to accommodate rescheduling or provide a refund if the dates rebook. We strongly recommend purchasing travel insurance at the time of booking to protect against unexpected changes to your plans.

Question 7

Is there a minimum night stay requirement?

Accepted Answer

Yes, our standard minimum stay is 2 nights. However, longer minimums may apply during holidays and special events. Specific requirements will be shown when you select your desired dates.

Question 8

Can I bring my pet with me?

Accepted Answer

We offer several homes, some of which allow pets and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows pets. Or you can call our office at 877.632.7007 and a receptionist would love to help find a home that is just right for you and your pet.

Question 9

What amenities are included in the rental?

Accepted Answer

Each property includes a full list of amenities on its individual listing page. If you're looking for something specific, you can **use our search filters** or **give us a call**—we're happy to help you find the perfect match.

Question 10

Do your homes have hot tubs, pools, or air conditioning?

Accepted Answer

Amenities vary by property, but many of our homes do include features like hot tubs, pools, or air conditioning. To find a rental that fits your needs, **use our search filters** or **call us at 877.632.7007**—we're happy to help you find the perfect stay.

Question 11

Is Wi-Fi included at all properties?

Accepted Answer

No, Wi-Fi is not available at every property. Some of our cabins are in remote or off-grid locations, and some owners intentionally choose to offer a more unplugged experience without internet access.

If Wi-Fi is important for your stay, please check the **Amenities** section of the property listing before booking. You can also **call us or use the chat feature on our website** and our team will be happy to confirm whether Wi-Fi is available at the property you're considering.

Question 12

Are linens and towels provided?

Accepted Answer

Yes, each property is stocked with professionally laundered bed linens and bathroom towels for your comfort and convenience.

Question 13

What fees are included in the total price (cleaning, pet, hot tub, etc.)?

Accepted Answer

All short-term reservations include a **cleaning fee** and a **damage waiver fee**. The damage waiver provides protection against accidental damage during your stay, giving you peace of mind without the need for a traditional security deposit.

If you're bringing pets, a **pet fee** will apply based on the number of pets listed on the reservation—this will be clearly itemized at checkout.

For properties with a **hot tub or private swimming pool**, a **nightly setup fee** is added to help cover the additional maintenance and upkeep required to keep these amenities guest-ready. All fees will be shown in detail before you complete your booking.

Question 14

Is there a security deposit?

Accepted Answer

For stays **under 28 nights**, we do **not require a security deposit**. For **longer stays (28 nights or more), also known as mid-term stays**, a security deposit **may be required** and will be communicated prior to checking in.

Question 15

When will I be charged for my stay?

Accepted Answer

If you book **30 days or more before your arrival**, a **50% deposit** is required at the time of booking, with the remaining balance due **no later than 30 days before arrival**. For reservations made **within 30 days of arrival**, **full payment** is required at the time of booking.

Question 16

Do you offer discounts for extended stays or repeat guests?

Accepted Answer

Absolutely! We frequently run specials and promos.  We recommend checking our [Specials](../../specials) for current offers.

Question 17

What time is check-in and check-out?

Accepted Answer

Check-in is at **4:00 PM** and check-out is at **11:00 AM**. We offer **early check-in (1:00 PM)** and **late check-out (1:00 PM)**when available for a **$50 fee**. Availability depends on turnover schedules and staffing, so please reach out in advance and we'll do our best to accommodate!

Question 18

How do I access the property (keypad, lockbox, keyless entry)?

Accepted Answer

Access varies by property and may include **keypad, lockbox, or keyless entry**. Your detailed access instructions will be sent via **text and email on the day of arrival**. Please note that some access codes are **time-sensitive** and will not work until your scheduled check-in time.

Question 19

What should I do if I have trouble checking in?

Accepted Answer

If you have any trouble checking in, please reach out to our **Guest Services team** right away at 800.632.7007—we're available for calls and messaging to assist you. If needed, we also have **local staff available for in-person support** to make sure you get settled in smoothly.

Question 20

Can I request an early check-in or late check-out?

Accepted Answer

Yes! We do our best to accommodate **early check-in or late check-out** when possible. Availability depends on our turnover schedule and staffing, and a **$50 fee** applies. Please reach out in advance so we can check availability for your stay.

Question 21

What is the maximum number of guests allowed?

Accepted Answer

Guest limits vary by property. You can find the maximum occupancy listed at the **top of each property's details page**when viewing the listing.

Question 22

Are parties or events allowed?

Accepted Answer

To respect our neighbors and property owners, **parties and events are not allowed** at any of our properties.

Question 23

Is smoking allowed in the rental?

Accepted Answer

No, **smoking is not allowed inside any of our properties**. Some properties and communities may also prohibit smoking anywhere on the premises due to **HOA or community rules**. Please review the property-specific rules for any additional restrictions.

Question 24

I'm a homeowner. How can I list my home with Family Time Vacation Rentals?

Accepted Answer

We'd love to learn more about your property! Simply [**complete our homeowner inquiry form**](../../list-your-property) to connect with our team, or email us directly at **[homeowners@familytimevacationrentals.com](mailto:homeowners@familytimevacationrentals.com)**. We'll reach out to discuss your property, answer your questions, and share more about our management services.

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